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Animal Services

Contact Us

Do you need to submit a service request or make an appointment? 

Call (909) 384-7272.

 (All Animal Control Services are by appointment only): 

Animal Shelter Address: 

333 Chandler Place
San Bernardino, CA 92401

 COVID-19 Modified Services Update

Due to an increase of COVID-19 cases in our County, Animal Services is enacting the following changes immediately to protect the health and welfare of our staff, animals and the community.  

We ask that whether you visit our shelter or interact with a staff member in the field you maintain social distancing and wear a protective face covering over your mouth and nose at all times. Our staff will also be wearing protective face coverings and observing social distancing requirements during their interactions with the public.


  1. Visits, adoptions and return to owners are being completed by appointment only Tuesday-Saturday 11:00AM-5:00PM (No more than three (3) people per appointment)
  2. We are not accepting healthy stray cats at this time, but will continue to accept owner surrenders as well as sick or injured stray cats by appointment.
  3. We will accept all stray and owner surrendered dogs by appointment.

If you are able to, please pay your license or fines by mail or phone. If you need to complete your transaction in person at the shelter, you must make an appointment.


1.    Animal Control Officers will continue to respond to priority calls for service that pose a hazard to the public, injured, and deceased animals.  (Due to staffing shortages, there may be extended response times for deceased animal pick up)

2.    If you have a stray dog and are comfortable bringing it to the shelter, please try and make an appointment first. If you are unable to bring the animal to the shelter, place a call for service.  (Due to staffing shortages, there may be extended response times for officer pick-up)

3.    Non-priority calls such as barking dog complaints will be deferred until a later date.

4.    Animal Control Officers will not impound any stray healthy cats.

5.    Residents are asked to cease all trapping activities.

Appointments will be available Tuesday through Saturday from 10:00 am to 5:00 pm.

Please call SB Direct at (909) 384-7272 to make an appointment.