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SB Direct Call Center

Contact Us

We are open and available to assist you.

Monday - Friday from 7:30 am to 4:30 pm

P: (909) 384-7272 (SBSB)

Internet Portal
SB Access Online

Mobile App
Android / iOS (Apple)
 

 SB City Police Department/Non-emergency: (909) 384-5742

For up to date information on COVID-19 (coronavirus), please click HERE. .

The same service can also be experienced online through the use of our self-service citizen relationship management (CRM) system, SB Access Online, or the Go San Bernardino mobile app, which were designed for those who would prefer the convenience e-communications. 

How does SB Direct work?

A courteous call taker will assist you in finding the appropriate government service you need.  If you need information, we will either provide it directly or connect you to the appropriate department for your answer.  

Questions, concerns or comments regarding the City’s SB Direct Call Center?

 Contact Tanya Romo, Neighborhood & Customer Service Operations Manager at (909) 384-5122 or Romo_Ta@SBCity.org 

We are ready to take your call! 

Non-Emergency Problems • Suggestions • Information • Service Requests • Se habla español