City of San Bernardino California

City offices have relocated and are open on Fridays.

City of San Bernardino offices located at City Hall have relocated to neighboring commercial office buildings due to significant structural concerns with the City Hall building. We have temporarily moved to four office buildings located a quick walk or short drive away from City Hall. In an effort to help the public during this transition time, a City Information Center has opened at Vanir Tower (street level). The City Information Center serves as a general information desk and check-in station for people visiting offices at Vanir Tower and some offices located at 201 North E Street.

Below you will find a list of quick facts and most frequently asked questions for your reference. However, if you require further assistance, please call the SB Direct Call Center at 909-384-7272 or download the office directory by clicking here.

Quick Facts

City's main mailing address:

City of San Bernardino
290 North D Street
San Bernardino, CA 92401

Main phone number:

909-384-7272

Office hours:

Monday through Thursday, 7:30 a.m. to 5:30 p.m. and 7:30 a.m to 4:30 p.m. on Fridays

Counter Service Hours:

Monday through Thursday, 7:30 a.m. to 5:00 p.m. and 7:30 a.m to 4:00 p.m. on Fridays.

555 West 6Th Street
Council Chambers
San Bernardino, CA 92401

Office locations:

PLEASE NOTE: Visitors seeking assistance from the Mayor's Office, City Council, City Attorney, City Manager, Finance, and Human Resources are required to check-in at the City Information Center. All others may go directly to the respective office locations.

Vanir Tower
290 North D Street, San Bernardino, CA 92401
Check-in at the City Information Center (street level)
Mayor's Office
City Attorney's Office
City Council Office
City Information Center (Call Center/Visitor Check-in)
City Manager's Office
Finance
Human Resources

201 North E Street, San Bernardino, CA 92401

North side (three-story portion)
Government Television Channels/IEMG, First Floor (no change)
Community & Economic Development, Third Floor
Code Enforcement, Third Floor
Information Technology, Second Floor
Public Works, Second Floor

South side (one-story portion) - Public entrance is on E Street (near 2nd Street)
Business Registration
City Clerk's Office
Parks, Recreation and Community Services
NOTE: There is no access to these office from 201 North side building.

710 North D Street, San Bernardino, CA 92410
San Bernardino Police Department

1350 South E Street, San Bernardino, CA 92408
Water Department Customer Service office

Frequently Asked Questions

Q1: Why did City offices move out of City Hall?

Departments moved because two independent building evaluations revealed that the City Hall building may suffer significant structural failure in the event of a large magnitude earthquake. This would prevent City officials from providing adequate emergency management services in case of an earthquake. Therefore, departments have temporarily moved to four office buildings located a quick walk or short drive away from City Hall.

Q2: When did City services move out of City Hall?

City services located at City Hall began to move out on Thursday, May 18, 2017.

Please see question three for locations.

Q3: Which offices moved and where?

Below you will find a comprehensive list by department/service and location. Note: Visitors seeking assistance from the Mayor's Office, City Council, City Attorney, City Manager, Finance, and Human Resources are required to check-in at the City Information Center. All others may go directly to the respective office locations.

List by department and/or service:

Department	Location	Distance from City Hall
Business Registration	201 North E Street, First Floor San Bernardino, CA 92401 Entrance located near the corner of 2nd Street and E Street.	0.1 miles
City Attorney	290 North D St, Third Floor San Bernardino, CA 92401	30 feet
City Clerk	201 North E Street San Bernardino, CA 92401	0.1 miles
City Council	290 North D St, Third Floor San Bernardino, CA 92401	30 feet
City Information Center	290 North D St, First Floor/Street Level San Bernardino, CA 92401	30 feet
City Manager	290 North D St, Third Floor San Bernardino, CA 92401	30 feet
Community & Economic Development - Administration - Building & Safety - Land Development - Planning	201 North E Street, Third Floor San Bernardino, CA 92401	0.1 miles
Economic and Housing Development	201 North E Street, Third Floor San Bernardino, CA 92401	0.1 miles
Finance	290 North D St, Third Floor San Bernardino, CA 92401	30 feet
Human Resources	290 North D St, 8th Floor San Bernardino, CA 92401	0.1 miles
Information Technology	201 North E St, Second Floor San Bernardino, CA 92401	0.1 miles
Mayor's Office	290 North D St, Third Floor San Bernardino, CA 92401	30 feet
Parks, Recreation & Community Services	201 North E St, First Floor San Bernardino, CA 92401 Entrance located near the corner of 2nd Street and E Street.	0.1 miles
Police Department	710 North D St San Bernardino, CA 92410	0.6 miles
Public Works - Administration - Engineering - Off-site Permits - Real Property - Traffic	201 North E St, Second Floor San Bernardino, CA 92401	0.1 miles
Water Department Customer Service	1350 South E Street San Bernardino, CA 92408 909-384-5095	2.1 miles

List by building/location:

Note: Visitors seeking assistance from the Mayor's Office, City Council, City Attorney, City Manager, Economic and Housing Development, Finance, and Human Resources are required to check-in at the City Information Center. All others may go directly to the respective office locations.

Vanir Tower
290 North D Street, San Bernardino, CA 92401
Office of the Mayor
City Attorney's Office
City Council Office
City Information Center (Call Center, Visitor Check-in)
City Manager's Office
Finance

201 North E Street, San Bernardino, CA 92401
North portion - three-story building
Community & Economic Development
Government Channels/IEMG
Information Technology
Public Works
NOTE: Main entrance is accessible through the rooftop level of the City Hall Parking Structure, however the E Street entrance (near Big 5 Sporting Goods) is also open during regular business hours.

South portion - one-story building
Business Registration (effective Wednesday, July 19)
Parks, Recreation & Community Services
NOTE: Entrance is located near Second Street.

710 North D Street, San Bernardino, CA 92410

1350 South E Street, San Bernardino, CA 92408
San Bernardino Municipal Water Department Customer Service Office
P: 909-384-5095

Q4: Where do I go, or who do I call, if I don't know who to talk to or where an office is located?

You may call the SB Direct Call Center at 909-384-7272, follow @SBCityGov on Facebook or X(Twitter) for updates, or visit the newly-established City Information Center located on the street level of Vanir Tower, the gold/glass building next to City Hall. You are encouraged to visit the City Information Center to ask any questions.

Q5: What is the main mailing address and phone number?

Vanir Tower serves as the City's main mailing address. All correspondence or packages should be addressed as follows:

City of San Bernardino
C/O [City employee name and department name]
290 North D Street
San Bernardino, CA 92401
Phone number: 909-384-7272

Q6: Will the Court Street Square parking lot and City Hall parking structure remain open?

Yes, however, please make sure to follow directional signs towards the City Information Center to check-in prior to entering Vanir Tower.

Q7: Where are the Mayor and City Council meetings held?

The Council Chambers is located at 555 West 6Th Street.

Q9: How long will city services remain at their new locations?

City services will remain at their temporary locations for the time being. The Water Department Customer Service office has permanently moved to 1350 South E Street, San Bernardino, CA 92408.

Q10: What will happen to the City Hall building?

The first priority is to temporarily secure the building as much as possible should a large earthquake occur. The perimeter of the building will be secured with a visually-appealing barricade and fence until further notice.

Q11: How can I stay up-to-date on city office locations and meeting updates?

You may call the City's SB Direct Call Center at 909-384-7272, revisit www.sbcity.org/Move, follow @SBCityGov on Facebook or X(Twitter) for updates. You may visit the City Information Center located on the street level of Vanir Tower, the gold/glass building next to City Hall. You are encouraged to visit the Center to ask any questions.

Q12: Why do we need to check-in at Vanir Tower to visit an office in another building?

San Bernardino Police have initiated new security protocols. In case of an emergency, it is imperative we are able to account for all persons in our leased office spaces.

Q13: What is the purpose of the City Information Center?

The City Information Center, located to the right of the Vanir Tower main entrance doors, serves as a general information desk and check-in station for people visiting offices in Vanir Tower and some offices located at 201 North E Street. City staff is there to answer questions, direct people to the right departments should they need further assistance. The public also has access to City literature featuring information on upcoming City events, meetings and programs.

PLEASE NOTE: Offices most visited have public service counters. Visitors may go directly to their offices for assistance. These offices include: Business Registration, City Clerk's Office, Community & Economic Development (includes, planning, building and safety, etc.), Parks and Recreation, Public Works and Water Department Customer Service.

Department	New Location	Distance from City Hall
Business Registration	201 North E Street, First Floor San Bernardino, CA 92401 Entrance located near the corner of 2nd Street and E Street.	0.1 miles
City Attorney	290 North D St, Third Floor San Bernardino, CA 92401	30 feet
City Clerk	201 North E Street San Bernardino, CA 92401	0.1 miles
City Council	290 North D St, Eighth Floor San Bernardino, CA 92401	30 feet
City Information Center	290 North D St, First Floor/Street Level San Bernardino, CA 92401	30 feet
City Manager	290 North D St, Third Floor San Bernardino, CA 92401	30 feet
Community & Economic Development - Administration - Building & Safety - Land Development - Planning	201 North E Street, Third Floor San Bernardino, CA 92401	0.1 miles
Finance	290 North D St, Third Floor San Bernardino, CA 92401	30 feet
Human Resources	290 North D St, 8th Floor San Bernardino, CA 92401	0.1 miles
Information Technology	201 North E St, Second Floor San Bernardino, CA 92401	0.1 miles
Mayor's Office	290 North D St, Third Floor San Bernardino, CA 92401	30 feet
Parks, Recreation & Community Services	201 North E Street, First Floor San Bernardino, CA 92401 Entrance located near the corner of 2nd Street and E Street.	0.1 miles
Police Department	710 North D St San Bernardino, CA 92410	0.6 miles
Public Works - Administration - Engineering - Off-site Permits - Real Property - Traffic	201 North E St, Second Floor San Bernardino, CA 92401	0.1 miles
Water Department Customer Service	1350 South E Street San Bernardino, CA 92408 909-384-5095	2.1 miles

Q14: Do visitors need to check-in at the City Information Center to visit departments located at 201 North E Street?

No, visitors do not need to check-in at the City Information Center at Vanir Tower to gain access to the department service counters at 201 North E Street. Business Registration, Community & Economic Development (includes; planning, building and safety, etc.), Parks and Recreation, and Public Works representatives will be available at their respective public counters at the 201 North E Street building. Security will be present at all times.